Critical to your company's success is an ongoing stream of happy customers. The key to achieving customer happiness, is employee engagement. How do you ensure engaged employees? You invest in employee development. Why? Employees want to gain new skills that will make them more successful their current positions and lead to advancement. Knowing that on average the typical employee spends 24 minutes per week learning and the half-life of skills is five years, how do you effectively invest in employee development? Enter: Applied video microlearning, the modern way to scale skill development in a world of overwhelmed employees and constant change. Come to our session and learn how Comcast leverages Practice's applied video microlearning solution to develop their employees and, ultimately, improve customer happiness. Learning Objectives: • Understand applied video micro-learning. • How to develop skill-based assessment. • How to scale deliberate feedback. Speaker: Emily Foote, Vice President, Customer Engagement, Practice