Learning and development professionals are struggling with competing demands. They are compelled to please their business partners, but often as a result, become order takers, designing and developing solutions that are irrelevant, lackluster and not impactful. What L&D really needs is to approach the business from a learner-centric and design-thinking & state of mind. But how do organizations make that shift from order taker to innovator, especially when many professionals are juggling between performance consultant, project manager, designer, developer, facilitator and evaluator? It's about changing the way we do business and investing energy that yields the most impact. It's about clearly articulating what it means to be learner-centric and outcomes focused. The goal of this session is help attendees identify immediate and tactical ways to help their teams go from order takers to modern learning advisers. In this session, you will: • Discuss why order taking is a common conundrum for L&D. • Evaluate your readiness for a learner-centric and design-thinking organization. • Identify how to best engage with the business, looking at training requests with a results points of view and attempting to changing the conversation to efficacy vs. efficiency. • Discuss how design learning interventions should be focused on outcomes - what top performers are doing to produce results. • Consider learning personas and learner statements as part of the scoping process. • Learn how to expose professionals to more emerging technologies (but with a consulting mindset vs. a technology-first mindset). Speaker: Britney Cole, Director, Learning Experience & Innovation, GP Strategies Corporation